Refund & Returns Policy
We want you to be completely satisfied with your purchase from Tru Sparks Goods.
Returns
Unused and unopened items may be returned within 14 days of delivery for a full refund. Items must be in their original packaging. Contact us at support@trusparksgoods.store to initiate a return.
Refunds
Refunds are processed within 5–7 business days after we receive the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will ship a replacement or issue a full refund at no additional cost.
Non-Returnable Items
Fragrance oils and opened wax products cannot be returned for hygiene and safety reasons. Sale items are final sale.